We pride ourselves on shipping your order as quickly as possible. Orders are shipped within one business day of order confirmation. Orders within the United States are shipped Priority Overnight. International deliveries are shipped International Priority and typically arrive one to four business days from the order date. Unless requested, orders are not delivered on weekends.
We utilize FedEx delivery. In most cases, shipping charges will be prepaid and added to your invoice. Shipping charges may also be charged to a third-party FedEx account provided an account number is given at the time of the order.
You will be notified of any backorders when you place an order. We do our best to maintain a complete inventory of all products and keep current backorder information available on each product page.
Many of our products are lyophilized (freeze dried) and will be shipped at room temperature, even if the product datasheet reads “store at +4°C or -20°C”. If the product is shipped at ambient temperature it is because the product is known to be stable for the duration of shipping and normal handling. However, storage in the refrigerator or freezer is often recommended for long-term stability of a product. Upon receipt of your product we recommend storage in the refrigerator or freezer (as indicated on the product datasheet). Once you have received the vial, please follow the long-term storage instructions on the product datasheet.
Shipping charges for lyophilized products as follows:
$35 – FedEx Priority Overnight within the U.S.
$50 – FedEx International Priority to Canada/Mexico/Puerto Rico.
$70 – FedEx International Priority to all other countries.
Liquid antibodies must be shipped with ice to ensure proper shipping temperature.
The following are liquid antibodies:
5-HT 1A (#24505)
5-HT 2A (#24288)
5-HT 2C (#24505)
5-HT 5A (#24429)
5-HT 6 (#24507)
5-HT 7 (#24430)
NPY Y1 (#24506)
Shipping charges for liquid products are as follows:
$55 – FedEx Priority Overnight within the U.S.
$75 – FedEx International Priority to Canada, Mexico, and Puerto Rico.
$100 – FedEx International Priority to all other countries.
If you have shipping questions, please contact us by emailing [email protected] or calling 1-866-386-3500.