How to Order
Ordering & Payment
Online: Browse Catalog
Toll Free 866-386-3500 or 715-386-8407
Toll Free 866-386-4500 or 715-386-8307
All orders must include:
- A purchase order or credit card number
- Name, phone number, and email
- Billing and shipping addresses
- Product catalog number or name and quantity
For orders outside the United States without a PO or credit card, we will create an invoice and orders will be shipped upon verification that the invoice is correct and payment is authorized.
Payment is required within 30 days.
Mastercard and VISA are accepted at the time of purchase. We do not accept American Express.
Mail checks for payment to: ImmunoStar, PO Box 488, Hudson, WI 54016-7057, USA.
Bank Wire details are on the bottom of invoices. International wires are subject to a $30 USD bank charge.
For orders to countries other than those listed above, we automatically include the necessary documentation for customs clearance of our products.
We require liquid antibodies ordered by overseas customers be purchased through a distributor. This is due to lengthy delays we have experienced on occasion when clearing customs. Liquid antibodies are temperature sensitive and although shipped with ice, the antibodies can become warm after a few days and the quality could then be compromised.
Orders shipped to Australia require an AQIS Import Permit. Please include this permit (attached to the email or by fax) when placing your order with ImmunoStar.
Due to clearance issues at customs we currently require all orders shipping to France be ordered through our distributor.
Due to recent clearance issues at customs, we require all orders shipping to India be ordered through our distributor, Biogenuix Medsystems Pvt.Ltd.
Due to restrictions at customs we require all orders shipping to Italy be ordered through our Italian distributor DBA Italia s.r.l.
Customers in Japan must order from Cosmo Bio Co. due to special requirements from Customs.
Due to clearance issues at customs we currently require all orders shipping to Mexico be ordered through one of our distributors.
Republic of Korea
Due to clearance issues at customs we currently require all orders shipping to Spain be ordered through our distributor.
We can charge shipping to your FedEx Account if you provide the Account # with the order.
Standard Shipping: the majority of our products are lyophilized (freeze dried) so they are stable when shipped without ice.
- $35 – FedEx Priority Overnight within the U.S.
- $50 – FedEx International Priority to Canada/Mexico/Puerto Rico.
- $70 – FedEx International Priority to all other countries.
Liquid Antibody Shipping: our liquid antibodies (listed below) must be shipped with ice to ensure proper shipping temperature.
- $55 – FedEx Priority Overnight within the U.S.
- $75 – FedEx International Priority to Canada, Mexico, and Puerto Rico.
- $100 – FedEx International Priority to all other countries.
Liquid antibodies: 5-HT 1A (#24505), 5-HT 2A (#24288), 5-HT 2C (#24505), 5-HT 5A (#24429), 5-HT 6 (#24507), 5-HT 7 (#24430), GFAP (#22522), GLP2R (#24200), NK3R (#20061), NPY Y1 (#24506), and S100 (#22520).
Same Day Shipping
We pride ourselves on shipping your order as quickly as possible. Orders received by 12PM (CST) are shipped the same business day for next day delivery by FedEx Priority Overnight. International deliveries are shipped by FedEx International Priority and typically arrive one to four business days from the order date.